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WARNING/ LET THE BUYER BEWARE:
Watch out if you should EVER need customer support in any way--whether you have technical issues/ account issues/ etc. Their customer support is nonexistent.
Case in point:
I lost my account password after a brief hiatus. I used the password reset form and the resulting email verification, then attempted to log in to the site with my new password. It then proceeded to inform me that my newly reset password was invalid. I repeated this multiple times with the same result.
Their password reset has 2 possible problems:
a) it's not working and the password does not actually reset
b) their database does not sync with the website
Their FAQs have a section recommending that you write to them with your name, location, and email if you should encounter this issue, and I then wrote to them detailing exactly that. I received a reply that I would frankly be embarrassed to send out to customers if I were on their end:
"Unfortunately, I am not seeing a cause for the problem you are having. Your best option is to restore your browsers default settings and to contact your ISP (Internet Service Provider.)"
So the reason that they cannot find my newly reset password in their database is... my browser or my internet? Really? It's pretty obvious that whoever wrote their email templates has little to no IT knowledge, and decided to hide it by writing something as vaguely technical as he could, and try to pass the blame on to the customer. "Oh, I totally can't see any problem from my end. The reason you can't log in with your account is YOUR fault, everything is PERFECT on our end."
I wrote back to them explaining in detail how the log in email and newly reset password being unmatched by their database is not an issue affected by the end user's browser or internet connection. I then provided my information again, and suggested they actually, you know, check their database and provide support for a paying customer.
Guess what reply I received?
"Unfortunately, I am not seeing a cause for the problem you are having. Your best option is to restore your browsers default settings and to contact your ISP (Internet Service Provider.)"
So they either have an incredibly stupid person who doesn't read emails doing customer support, or just an automated program that sends out templates.
* * *
My next step was to try to create a new account (hope springs eternal). Lo and behold, every time you finish filling out all 20 pages of their form (or what feels like it), and finally click Complete Registration, it suddenly goes back to the home page. That's it. It doesn't complete your registration, it DELETES it. You just wasted 10 minutes of your life filling out something that their website throws out the window. I tested this in Chrome, Firefox, and IE, even clearing caches.
I tried writing to them again about this issue as well. How do they ever expect to get customers if people can't even sign up anymore?
I think you know by now what the response was.
"Unfortunately, I am not seeing a cause for the problem you are having. Your best option is to restore your browsers default settings and to contact your ISP (Internet Service Provider.)"
IN SHORT, DO NOT WASTE TIME ON THIS WEBSITE. THEY WILL NOT HELP YOU OR PROVIDE ANY MODICUM OF CUSTOMER SUPPORT SHOULD YOU LOSE ACCESS TO YOUR PAID ACCOUNT OR EXPERIENCE ANY TECHNICAL PROBLEMS WHATSOEVER.
In summary, I would not recommend Christian Mingle to a friend.
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