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Whenever a business decides to put itself before its customers, I feel an urge to share my story with others (in a hopefully calm, rational, and unbiased way). ChristianMingle recently gave me this urge. I actively used ChristianMingle from May 2015 to March 2016, which is when I met my current girlfriend (I met her on another website, not ChristianMingle). I had a good experience using it, but then I was charged for an auto-renewal of $113.94 in May 2016. I emailed them telling them my situation and that I had forgotten that I would be charged for an auto-renewal for an additional 6 months when my time was up. I have a lot of memberships - some auto-renew and some don't, so it's tough to keep track of. The overwhelming majority of businesses understand this and are understanding when I ask if I can get a refund from an auto-renew (I've probably had this happen about 5 other times - all the businesses were totally cool giving me a refund).
I emailed them asking if I could get a refund since I hadn't used their website since March (when I entered my current relationship) and had no intention of using it for the time being. I thought this was a reasonable request, but they didn't think so. They told me several times that it's in their "Terms" that I accepted and I should've been more on top of it and canceled my service before the auto-renewal hit. I told them that's fine, but I promised I would never use their service again if they wouldn't make this exception. They told me to call them so they could assist me with my recent charge.
After 4 call attempts on 3 different days (they closed over 2 hours early one day, closed for lunch another, long hold time), they finally pick up. They look into my situation and tell me that they aren't going to give me a refund, because I basically should've known better and should've canceled my subscription before the auto-renew charge occurred (thank you for making me feel like a 14-year old getting a lecture from an adult again). Essentially it was all my fault. I find it funny that they told me to call them so they could "assist me with my recent charge" by telling me exactly what they told me over email. I told them I would never use their service again if this was the stance they were going to take and they seemed fine with it (they must have all the money and business they could possibly want).
Like I said earlier, this is one of those rare occasions where the business puts itself before its customers and I thought I should share my story so others don't need to experience the same thing. They knew my situation, they knew I hadn't used their service since March, and still decided to charge me thru November while giving me a lecture about how I'm not a responsible person, because it was in their "Terms" agreement.
Blessings,
A calm, rational, and unbiased customer
In summary, I would not recommend Christian Mingle to a friend.
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